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As a courtesy to our stylists and guests on our waitlist, Hank & Ax requires a 24-hour notice to cancel or reschedule an appointment (72 hours for hand-tied extension appointments). In the event that a 24-hour notice is not given, the card on file will be charged for the full amount of the services booked. You will have two weeks to reschedule with the same stylist (providing they're available) at no additional cost, however, payment for any services added during the makeup appointment will apply. If a makeup appointment with the originally scheduled stylist cannot be rescheduled within two weeks, because of your schedule or ours, the cancellation fee will be forfeited and the next appointment will be charged at full price. If the card on file is declined, you will have 24 hours to provide a new method of payment or a $50 charge will be added to your next appointment. Hank & Ax reserves the right to apply the cancellation policy as we see fit.
Please be aware that if you are more than 15 minutes late for your appointment, we may not be able to provide the full service you have scheduled and a cancellation fee may apply.
In the event that you are dissatisfied with your service, we would be happy for you to return to the salon so that we may correct the issue. A re-do is scheduled exactly like regular appointments and will be provided at no charge as long as you call to schedule the re-do appointment within 72 hours of your original appointment. Re-dos will be scheduled within two weeks of your original appointment, with the same stylist who provided the service. On the rare occasion you feel that the stylist is unable to provide the service, an exception may be made. If a re-do appointment request is made after the 72 hour period following your original appointment or the change requested varies greatly from what was discussed between you and your stylist during your consultation at the beginning of your appointment, the appointment will be treated as a new service and will be charged as such.